RETURNS POLICY


Thank you for your purchase and we hope you are delighted with your order. If, however you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our returns policy.
 

Returns
All returns must be postmarked withing fourteen (14) days of the purchase date. All returned items must be in a new and unused condition, with all original product packaging and box sleeves.


Returns Process
To return an item, please email customer service at bonjour@bokki.co.uk.  We may be able to help with any issues regarding your order.  If not we can provide you with a Return Merchandise Authorisation (RMA) number.  After receiving an RMA number, place the item securely in its original postal packaging with the return form provided.

Please ensure you do not attach any postal stickers to the black inner gift box containing your tapestry kit, (or the tea towel packaging) as damaging the gift box, makes it unsaleable, cancelling your right to a refund.

Once safely packed; mail your return to the following address:
Bokki Ltd
213 Blandford Road
Beckenham, Kent
BR3 4NH
UK

Please note, you are responsible for all return shipping charges. We strongly recommend that you use a trackable and insured service to mail your return.
 

Refunds
After receiving your return and inspecting the condition of your item/s, we will process your return or exchange.  Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.

 

Information we automatically collect about you
For defective or damaged products, please contact us on Bonjour@Bokki.co.uk, to arrange a refund or exchange.

Please note:

  • Sale items are FINAL SALE and cannot be returned.
  • Unless as item is faulty, we can only refund products returned in perfect, unused and resaleable condition. This includes the black inner tapestry gift box containing your kit, the box sleeve and the packaging band on the tea towels or any other products.
  • Tapestry kit contents must be returned as fresh and lovely as they were received and not in a Bewitched, Bothered and Bewildered state!
  • Please save your Bokki Makes postal boxes if you think you may return your item, as these protect the product for their safe return.  If for some reason you don’t have your original postal box, please use an alternative box, or cardboard to protect your order from damage.
  • Please do not attach any postal stickers to the black inner box containing the tapestry kit, as damaging this will void your right to return.
     

Questions
If you have any questions concerning our returns policy, please contact us at bonjour@bokki.co.uk.